Airbnb Damage Disputes: How to Preserve Photo Evidence

Why take pictures during an Airbnb rental?

The photos allow you to keep a visual record of the situation at a specific time: condition of a room, furniture, equipment, wall, floor, appliances or damage observed.

They can be useful for passenger than owner or manager. A few minutes are needed to document what might later be the subject of disagreement.

Upon arrival: photograph before settling

If something gets your attention when you arrive, photograph it before using the place: already damaged furniture, trace on a wall, damaged equipment, missing element or unusual general condition.

Prioritise an overview then, if necessary, a closer view. A short and understandable series is often more useful than an accumulation of images.

At Verify-in: record of housing condition

A few photos taken just before leaving the premises also allow to keep a trace of the state in which the accommodation was left.

In particular, you can photograph the main pieces and elements that might be involved in a later discussion.

In case of damage: show context

When damage is found, start with a photo large enough to understand where it is, then add one or two closer views if they provide additional information.

Avoid retouching images before building your folder. Keep the files as they were taken.

Why AI analysis provides additional information

Images can now be created or modified very easily. Keep the evidence therefore analyzes each photo at the time of deposit to estimate the probability that it was generated or modified by artificial intelligence.

The result is displayed as a percentage and kept with the photo. It provides particularly interesting additional information when an image is to be presented or shared as part of a disagreement.

Digital footprint: the technical signature of the file

Each photo deposited receives its own digital footprint. This print corresponds to the file saved at the time of filing.

A modified photo no longer had the same print. The Verify thus allows you to compare a file presented later with the fingerprint saved when creating the folder.

Date, seal and evidence record

The photos are grouped into a folder associated with a date and the corresponding seal information. The folder also has its own identifier.

You thus have an organized set: photos filed, AI analysis, digital prints, date, seal, PDF and verification page.

What to do when a problem arises?

First document the situation with clear images. Then promptly notify the person or service concerned and keep the exchanges useful.

Your Record Keeping proof can be shared or presented with other elements of your process: messages exchanged, reservation, status, invoice or any other useful document.

An easy to find and share folder

Keep proof allows to gather up to 10 photos in a single folder for 15 € tax incl.without subscription.

The PDF and the verification page then allow easy retrieval and sharing of the stored information at the time of filing.

Frequently Asked Questions

Should we photograph all the accommodation?

Not necessarily. The aim is above all to clearly document what you think is useful. A few well-chosen views may suffice.

When to create the folder?

As naturally as possible when you want to keep the situation: upon arrival, at the start or as soon as a problem is noticed.

What does AI analysis teach us?

It indicates the probability of generation or modification by IA provided by the detection service at the time of deposit. The result is kept with the photo.

How many photos can contain the folder?

Up to 10 photos, allowing to gather multiple views of the same situation in a single folder.

Can I share the file in case of disagreement?

Yes. The file is designed to remain easy to find, consult and share with the individuals or organizations concerned.

Keep proof of your photos

Until 10 photos with AI analysis, digital footprint, date, seal, PDF and online verification. 15 € incl. tax, no subscription.

Create Your Proof File